Privacy Policy

Effective Date: Oct 1, 2025

At CygnusAI, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.cygnusai.com/ or use our services ("Services"). Please read this policy carefully. By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect
We collect various types of information to provide and improve our Services:

a. Personal Information

Personal information refers to data that can identify you as an individual. We may collect:

Contact Information: Name, email address, phone number, postal address.
Account Information: Username, password, profile details.
Payment Information: Billing address, bank details.
Demographic Information: Age, gender, preferences.
Survey Data: Information collected through optional surveys to improve our services.

b. Non-Personal Information

Non-personal information includes data that does not identify you personally. This may include:

Usage Data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, search queries.
Cookies and Tracking Technologies: We use cookies to enhance user experience, remember user preferences, and track user interactions. You can control cookie settings through your browser.
Device Information: Device type, operating system, unique device identifiers.

2. How We Use Your Information

We use the collected information for various purposes, including:

Providing Services: To deliver the services you request and manage your account.
Communication: To send transactional emails, updates, and promotional materials (with your consent). You may also receive notifications about account activity.
Improvement of Services: To analyze usage patterns and enhance our offerings.
Personalization: To provide personalized content, services, and advertisements.
Legal Compliance: To comply with legal obligations and resolve disputes, such as in response to subpoenas or investigations.

3. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to improve the functionality of our Services, analyze usage, and personalize your experience. Cookies are small data files stored on your device. We may use the following types of cookies:

Essential Cookies: These are necessary for the operation of our website and Services, such as login sessions and payment processing.
Performance Cookies: These collect anonymous data on how you use our website, which helps us improve its performance.
Functional Cookies: These enable enhanced functionality, like remembering your preferences and language settings.
Targeting/Advertising Cookies: These track your browsing activities to provide personalized ads.
You can adjust your browser settings to control cookie preferences, but please note that disabling cookies may affect the functionality of certain features on our website.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following situations:

Service Providers: With trusted vendors with whom we have a trusted relation or vendors who perform services on our behalf, such as payment processing, data analysis, hosting, and customer service. These providers are contractually obligated to handle your information securely and only for the purposes for which it was provided.
Legal Requirements: When required by law or to protect our rights, property, or safety, or that of others. This includes sharing information with regulatory authorities or in response to a legal request.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
Aggregated Data: We may share aggregated and anonymized data for research, analytics, or marketing purposes.'

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: We use encryption protocols to protect sensitive data during transmission.
Access Controls: We restrict access to personal information to authorized employees and service providers only.
Regular Audits: We conduct regular security audits to ensure our systems remain secure.

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You have a responsibility, as well, to safeguard your information through proper & secure use.  If you believe your credentials have been compromised, please change your password. Please also notify us of any unauthorized use at support@cygnusai.com.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal or regulatory requirements. When your data is no longer needed, we will securely delete or anonymize it.

Retention periods for different types of data are determined based on the following criteria:

Account Information: Retained for as long as you have an active account with us.
Payment Information: Retained for the duration required for financial reporting or as mandated by law.
Communications: Retained for as long as necessary to provide customer support or process legal requests.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: You have the right to request access to the personal data we hold about you.
Correction: You can request correction of any inaccurate or incomplete information.
Deletion: You can request deletion of your personal data, subject to certain exceptions (such as compliance with legal obligations).
Opt-Out: You can opt-out of receiving promotional communications by following the unsubscribe instructions in the emails.

To exercise these rights, please contact us at support@Cygnusai.com.

8. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated or controlled by us. Please be aware that we are not responsible for the privacy practices of such third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. International Data Transfers

If you are accessing our Services from outside the USA, please be aware that your information may be transferred to and processed in the United States. By using our Services, you consent to the transfer of your information to the USA and that may have different data protection laws than your country of residence. We take appropriate safeguards to ensure that your information remains protected.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the posting of any changes constitutes your acceptance of those changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

CygnusAI Solutions Inc.

support@cygnusai.com

+1 (508) 380 6169